Welcome To Zirconhone
We are committed to providing our customers with the best shopping experience. If you are not satisfied with your purchase, please refer to our return and exchange policy below.
Return and Exchange Request Period
You may request a return or exchange within 14 days of receiving the item. Requests submitted after this period will be considered as acceptance of the item.
Return and Exchange Process
To request a return or exchange, please follow these steps:
Contact Us: Please contact our customer service team via email or phone, providing your order number and the reason for the return or exchange.
After Receiving Your Request: We will respond to you within 24 hours, providing a return address and detailed follow-up instructions.
Package Shipping: Please carefully pack the item according to the provided instructions to ensure it is not damaged during shipping. Please keep your return shipping receipt.
Return and Exchange Conditions
Item Condition: Returned or exchanged items must be unused and in their original packaging, including all accessories and tags.
Receipt or Order Confirmation: Please provide your receipt or order confirmation at the time of purchase so we can process your request.
Shipping and Fees
Product Defects or Errors: If the return/exchange is due to us sending the wrong item or the item being defective, we will cover the shipping costs.
Regular Returns/Exchanges: If you need to return/exchange an item for personal reasons, you will be responsible for the shipping costs, which are non-refundable.